FAQ
Frequently Asked Questions
Common Questions
Find answers to the most frequently asked questions about our service
How do I place an order?
Browse our menu, add items to your cart, and proceed to checkout. You can customize your order and choose your preferred delivery time.
What are your delivery hours?
We deliver from 9 AM to 10 PM on weekdays and 10 AM to 11 PM on weekends. Delivery times may vary depending on your location.
How long does delivery take?
Delivery typically takes 30-45 minutes within Lagos Island and 45-60 minutes for other areas. You'll receive real-time updates on your order.
Is there a minimum order amount?
Yes, the minimum order amount is ₦1,500. This helps us maintain quality and efficient delivery service.
What payment methods do you accept?
We accept all major credit/debit cards, bank transfers, and cash on delivery. You can also pay securely through our app.
How can I track my order?
Once your order is confirmed, you'll receive a tracking link via SMS and email. You can also track your order in real-time through our app.
What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy with your order, contact us immediately and we'll make it right.
Do you offer catering services?
Yes! We offer catering for events of all sizes. Contact our team at catering@chopstop.com for custom packages.
How do I become a delivery partner?
Join our team by applying on our Careers page. We offer flexible hours, competitive pay, and weekly payouts.
Can I cancel or modify my order?
You can cancel or modify your order within 5 minutes of placing it. After that, please contact our support team for assistance.
Still have questions?
Can't find the answer you're looking for? Please reach out to our support team.